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Care Opinion

My Mum's journey through GRI

Posted By Cebby

"My Mum's journey through GRI"

About: Glasgow Royal Infirmary / Elderly Medicine (12, 14, 18, 23, 29, 30, 32, 33,35 ,39 & 53) Glasgow Royal Infirmary / Speech & Language Therapy

(as a relative),

My 87 year old mother was admitted to GRI mid July - she was initially admitted to HDU & ITU before being transferred to Ward 8 and Ward 30. 

It was a difficult time for the family, due to visiting restrictions as a result of Covid, but this was further compounded early September when all visiting was stopped.

We then had to rely on phone calls / updates with ward staff and Facetime / Zoom video calls with Mum. The nursing staff on ward 30 were terrific - they would contact us whenever Mum was awake to do Facetime calls, and verbally update us with any progress Mum was making. 

My family and I thank all staff involved in the care of Mum, particularly the nursing staff of Ward 30 who seemed to intuitively make those calls to us for video contact with Mum. As difficult as it is for us during Covid restrictions you become aware that for the nursing staff they go above & beyond nursing care during these difficult times, they really got to know Mum. 

Speech & Language services, Physiotherapy & Medical staff demonstrated Multi disciplinary team working at it's best! Thank you all!

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Responses

Response from John Stuart, Chief Nurse, North Sector, NHS Greater Glasgow and Clyde 3 years ago
John Stuart
Chief Nurse, North Sector,
NHS Greater Glasgow and Clyde

Submitted on 20/11/2020 at 15:11
Published on Care Opinion at 15:11

Dear Cebby,

I was really please to read your Care Opinion post reflecting the care your mother and your family received from staff within Glasgow Royal Infirmary.

It is always heartening for our staff to receive positive feedback from our patients and their relatives and this is especially the case during the pandemic when on a daily basis we are faced with many challenges.

I trust that your mum is making a good recovery and that I will ensure that staff within ITU/HDU ward 8 and ward 30 are made aware of your comments.

Thank you for taking the time to contact us via Care Opinion.

Regards,

John Stuart

Chief Nurse.

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