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No phones ever answered

Story from nhs.uk

"No phones ever answered"

About: The Royal London Hospital

In order to book or change an appointment, or ask any questions, you must visit in person. I've tried for months to call and all lines are dead or go unanswered. There is no email, and zero way to get in touch with questions. I've contacted nearby departments and they all say "sorry, nothing I can do."

Missed appointments cost NHS money, and so I'll always have to wait for someone to call me after a missed appointment because there's zero way to reach a person.

The lack of communication puts into question the whole birthing process, and makes me so nervous to give birth with them.

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Responses

Response from The Royal London Hospital 3 years ago
The Royal London Hospital

Submitted on 24/11/2020 at 12:11
Published on nhs.uk at 21:18

Dear Bing Wang,

Thank you for taking time to contact us with feedback. We were very disappointed to read of your experience. We would like an opportunity to investigate the issues you have raised and the findings of our enquiries will be shared with you.

We would therefore like to request that you contact our PALs team on site with your details – rlhpals.bartshealth@nhs.net or telephone 0207 594 2040.

We appreciate your feedback as it helps us improve services. We look forward to hearing from you

Kind Regards Traci, Central Complaints Officer

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