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Audiology Answerphone

Story from nhs.uk

"Audiology Answerphone"

About: Whipps Cross University Hospital

Please could you re-do your answerphone message with less haste more clarity? Bearing in mind the majority of people using this service will be hard of hearing, it needs to be much clearer. The email address for this particular department is read out far too quickly and is not easy to decipher. Neither can it be found online. Thank you

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Responses

Response from Whipps Cross University Hospital 3 years ago
Whipps Cross University Hospital

Submitted on 13/11/2020 at 11:52
Published on nhs.uk at 21:19

Dear Jibbajabba

Thank you for taking the time to contact us with your feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquires will be shared with you. We would therefore like to request that you contact our PALS  team on site with your details- wxpals.bartshealth@nhs.net or telephone 0208 535 6438.

Thank you

Kind regards

Central Complaint

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