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Contact with Mother

Story from nhs.uk

"Contact with Mother"

About: Prospect Park Hospital

For three days I have attempted to call my mother and discuss her recovery from a broken hip, I find it impossible to connect with my mother. It was her birthday 9/11 and I was unable to connect to wish her 83 years birthday wishes. Its a disgusting setup internally concerning family visits and rehabilitation concerning family aspect of ongonig support and allowing family to keep those in that prison system up to date with world events. They call this a rehabilitation unit. It it more like a mind disturbance unit concerning family members. An absolute disgrace concerning family and mindset. I dont want your robotic response about my post. Chat amongst your human resourse department and employ staff with ability to understand. Covid is not an excuse in any response. If anyone has the ability to get your family member closer to home or a suitable rehabilitation unit. find it and use it thus stopping RBH from passing a elder to this impossible to connect to elder unit.

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Responses

Response from Prospect Park Hospital 3 years ago
Prospect Park Hospital

Submitted on 13/11/2020 at 11:21
Published on nhs.uk at 21:17

Dear Sir or Madam,

Thank you for your posting and I am sorry to learn that you experienced problems when contacting this service. It must have been difficult not being able to communicate or pass birthday wishes to your mother.

Visiting has been affected by the Covid 19 pandemic and in response we have set up a 'Message to a loved one' system, whereby relatives can contact patients. Details are available on the Trust website; www.berkshirehealthcare.nhs.uk

Please contact me, in confidence, so that we can discuss your experiences in greater detail and provide you with a full response. In the interim, I will notify the Unit Manager of your concerns, with regard to contacting the unit.

Healthwatch are the consumer champions for health and social care.Please contact your local organisation if you would prefer this approach. Again, details can be found on the Trust website.

Yours faithfully,

Trevor Lyalle

Patient Advice& Liaison Service

Berkshire Healthcare NHS Foundation Trust

Tel: 01189605027 e mail: pals@berkshire.nhs.uk

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