"Ards Community Hospital - Covid Testing Centre"

I had to take my daughter for a test before her admission to hospital. I was so worried how my daughter would react getting the test which made me anxious. 

On arrival at the hospital, I was directed in to the car parking area by lee who was very polite. The swabber that seen to us was called James, who introduced himself, engaged with my daughter before talking about the test, explaining what the test involves and how the results are processed. James reassured me before the test began to ease my mind and then told my daughter the very same thing in a child friendly manner. I was made at ease as a mother and my daughter was reassured that everything done is all for a bit of fun. James asked my daughter what her age was and what is her favourite Disney film, complimenting her hair and jumper, telling her she looked like a princess. James carried out the test in an approach that was so welcoming, reassuring, friendly, caring and professionally. My daughter received a sticker for being brave which is now stuck to the roof of my car. Ha.

I want to thank James for being so brilliant. He is a credit to the centre and no doubt a lot of people will learn from him. Keep safe.