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"Ards Community Hospital - Covid Testing Centre"

About: Ards Hospital / Coronavirus Testing

(as a parent/guardian),

I had to take my daughter for a test before her admission to hospital. I was so worried how my daughter would react getting the test which made me anxious. 

On arrival at the hospital, I was directed in to the car parking area by lee who was very polite. The swabber that seen to us was called James, who introduced himself, engaged with my daughter before talking about the test, explaining what the test involves and how the results are processed. James reassured me before the test began to ease my mind and then told my daughter the very same thing in a child friendly manner. I was made at ease as a mother and my daughter was reassured that everything done is all for a bit of fun. James asked my daughter what her age was and what is her favourite Disney film, complimenting her hair and jumper, telling her she looked like a princess. James carried out the test in an approach that was so welcoming, reassuring, friendly, caring and professionally. My daughter received a sticker for being brave which is now stuck to the roof of my car. Ha.
I want to thank James for being so brilliant. He is a credit to the centre and no doubt a lot of people will learn from him. Keep safe.
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Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 4 years ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 12/11/2020 at 16:53
Published on Care Opinion at 16:53


picture of Conor Campbell


Hi Liltwinkletoes

Thank you for taking the time to tell us your story.

It's great to hear that you had a nice experience and were well looked after.

Your feedback will be shared to our staff at the testing centre who will greatly appreciate your kind words.

Hoping that your result is negative and that your daughter experiences a positive hospital admission.

Best wishes to you and your daughter

Conor

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