This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"My mom's recent stay in hospital"

About: Warwick Hospital / Trauma and orthopaedics West Midlands Ambulance Service University NHS Foundation Trust / Emergency ambulance

(as a relative),

My Mom was recently taken to Warwick hospital following a fall resulting in a broken hip. She stayed in hospital for 12 days. I cannot praise the hospital enough for their care of Mom during her stay. Although I wasn't able to visit my Mom due to Covid I did attend twice to deliver clothing and upon her discharge. The hospital was very clean and bright and gave me confidence in mom's care. My Mom was attended to very promptly, scanned, operated on and mobilised the following day. The doctors and nurses on Thomas and Charlcote ward were kind, dedicated and efficient in their treatment and whenever I spoke to mom she was very relaxed and at ease. The support from Occupational health was wonderful making all the arrangements to allow my mom to have a stress free discharge with all the relevant agencies contacted and care in place. The physio team came regularly to help mom become mobile. Mom enjoyed the food and commented on how plentiful it was. I can't thank you enough for all you did for her. She is now in good hands at home and progressing well. A big shout out too to the ambulance drivers who were professional, friendly and so kind. Thank you.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from South Warwickshire NHS Foundation Trust 3 years ago
Submitted on 11/11/2020 at 13:55
Published on Care Opinion at 15:56


Thank you so much for taking the time to post these lovely comments about the care your Mom received at Warwick. It really does make a difference to the staff to know that the care they provided was appreciated and they were able to make sure your Mom was comfortable and received the right care so that she could return home safely.

We are pleased to hear too that you felt confident that she was being well cared for while she was in hospital and that appropriate arrangements were made for her return home.

Thank you, we will ensure the areas you have highlighted are made aware of your very kind comments.

Opinions
Next Response j
Previous Response k