We have an elderly relative who is on ward 9 (acute ward). We are very concerned about him but it is almost impossible to enquire how he is because ward staff do not answer the phone or pick up the receiver and put it straight back down again. I understand they are extra busy with Covid-19 but everyone we talk to says this has been the case for years. Surely with no visiting allowed a bit of extra effort could be made to answer the phone. Or maybe set aside a period in the day for relatives to call.
"Please answer the phone"
About: Huddersfield Royal Infirmary Huddersfield Royal Infirmary Huddersfield HD3 3EA
Posted via nhs.uk
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