"? correct practice"

About: Medway Maritime Hospital

Currently on Lister ward following back surgery. Middle of the night buzzed to ask for pillow under my back to be removed as i was really uncomfortable. HCA removed it a bit too quick causing pain to shoot through my back. I was deep breathing to try and get rid of the pain when she told me to breath in. She then pinched my nose which i felt was wrong and im sure is not correct practice.

It is bad enough being in a side room and isolated but this actually made me cry and unable to get back to sleep.

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Response from Medway Maritime Hospital 3 weeks ago
Medway Maritime Hospital
Submitted on 10/11/2020 at 12:43
Published on nhs.uk at 21:23

Thank you for your feedback. We are really sorry to read of your poor experience on Lister ward and how upsetting it was for you.

We have shared your comments with the Senior Sister and Matron and we are keen to learn more about it so please do contact our PALS team (Patient Advice and Liaison Team) on 01634 825004 medwayft.pals@nhs.net and they will be happy to help you.

kindest regards,

The Patient Experience Team

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