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Elderly mum refused at A&E

Posted By Lottie lou

"Elderly mum refused at A&E"

About: University Hospital Hairmyres / Emergency Department

(as a relative),

Took my elderly mum to A&E as she suffers from sciatic. The pain became unbearable and she couldn’t carry out basic tasks like putting on shoes and socks. Her balance was also affected. On arrival she was seen by a nurse who did a set of observations. A few minutes later came back to say a doctor would not be seeing her, and sent her away.

I went in and spoke to the doctor to explain how bad the pain was and they still refused to see my mum. On speaking to the doctor, I felt they were quite arrogant and said there was nothing that they were going to do and stated that my mum would not be seen in A&E that day.

I just think it is unacceptable to refuse care to an elderly person who is in extreme pain.

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Responses

Response from Lesley Mallon, Risk Management Facilitator, University Hospital Hairmyres, NHS Lanarkshire 3 years ago
Lesley Mallon
Risk Management Facilitator, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 12/11/2020 at 15:19
Published on Care Opinion on 13/11/2020 at 13:30

picture of Lesley Mallon

Dear Lottie Lou

Thank you for taking the time to post your feedback on Care Opinion. I was sorry to hear that you were dissatisfied with the treatment your mother received at the Emergency Department at University Hospital Hairmyres. If you would like to discuss your concerns in more detail please contact the Patient Affairs Team by emailing them at PatientAffairs.Hairmyres@lanarkshire.scot.nhs.uk or by telephoning 01355 585325.

Kind regards.

Lesley

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