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Care Opinion

I knew my voice would be heard

Posted By SaRid

"I knew my voice would be heard"

About: Borders General Hospital / Maternity care

(as the patient),

I had been extremely anxious throughout my pregnancy due to previous trauma.

From the minute I had my first appointment with my consultant Dr Mackenzie I knew I wasn't going to be ignored and my voice would be heard. 

Nothing was too much trouble for the Labour ward when ever I phoned with concerns. Emma a Dr was amazing, sitting with me while so I was upset. 

Shona made sure I had a birth plan in place and any question was never too much hassle for her. 

The week of my planned section I was in to ward 16 for treatment and seen Amy and Abbie. Both were instantly aware of my worries and put my kind at ease straight away. Abbie then made sure she swapped her rota so she could be with us during theatre. I can't thank her enough for her care during the whole day. She was amazing and I was so upset when her shift ended. I came into contact with so many staff throughout my pregnancy and each and everyone helped so much during an anxious time for me especially when some appointments partners couldn't be present. I can't thank everyone enough for the support and care throughout this pregnancy 

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Responses

Response from Claire Grieve, Interim Clinical Manager, Women & Children’s Services, NHS Borders 3 years ago
Claire Grieve
Interim Clinical Manager, Women & Children’s Services,
NHS Borders

Submitted on 09/11/2020 at 14:18
Published on Care Opinion at 14:18

Thank you very much for the lovely feedback SaRid.

This is always a very anxious time for new mums but particularly if you have experienced trauma previously. It is so important to hear you were 'heard' and felt at ease when you were in the Hospital. Listening to women and their individual needs is something we strive to provide and I'm delighted we have achieved this for you. Working with Shona has clearly been of great benefit in making a clear birth plan for you - I will be sure to pass this on to her.

I will share your feedback with all the staff, it makes our job so worthwhile to see the benefits we can make in someone's individual experience with us.

I hope you are settling into life as a new family at home.

Kind Regards

Claire

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