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"Sleep Clinic"

About: Leicester General Hospital

(as the patient),

Been using c-pap for about 2 yrs now the service I have received from this department recently is nothing short of shocking.

After 3 days of trying to get through on 2 different phone numbers and having to resort to over a weeks worth of back and forth emails to get a simple mask for my equipment and still refusing to send one out. 
I'm having to tighten the headset so much now it is causing rubbing on the back of my neck and becoming very sore.
I have ask for the email of the manager and the board above the dept to complain but they are not forthcoming with the email addresses. I am to the point where I have had to email res-med for advice on equipment and use and how long stuff should last.
I should not have to resort to this to get simple equipment for a medical condition.
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Responses

Response from Leicester General Hospital 3 years ago
Leicester General Hospital
Submitted on 09/11/2020 at 11:39
Published on nhs.uk at 14:36


Good afternoon,

Thank you for taking the time to leave a review.

We are very sorry to read about your recent experiences at our hospital.

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.

You can contact PILS using any of the following methods:

Free phone line: 08081 788337

(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Write to: Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Email: pils@uhl-tr.nhs.uk

Fax: 0116 258 8661

Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Kind regards,

The Communications Team

Leicester’s Hospitals

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