"Worst opthalmology treatment experience I have…"

I was seen at Bexhill hospital opthalmology department after being referred by my GP. The reception staff, carers and all nursing staff were lovely but when I was seen by an opthamologist things changed dramatically for the worse. I am in a lot of pain and cannot hear very well and my physical symptoms are connected to my sight problems, when I tried to explain my symptoms I was shouted at and told that they were not interested in listening to my physical symptoms they just wanted to know about my eyes. I was sat next to an open window with traffic noise and there were people standing around outside so they may have been able to hear any information of my consultation which concerned me. As my hearing is affected at present the traffic noise prevented me from hearing the opthamologist clearly, they also had their back to me when talking to me which didn't help. I had to ask them to repeat what they had said several times to which they responded by tutting and talking to me in a very aggressive and abrupt tone. I told them I had my notes with me from recent opthalmology appointments which they were not interested in but then they complained that they couldn't find any notes for me on screen. I said that I am having headaches and eye pain and they tutted again and reluctantly looked in my eyes. My so called eye test consisted of the person waving a toy car in front of my eyes. I have never been so badly treated by anyone in the NHS before and I was in tears by the time I got back to my transport. I used to work for the NHS and my partner still does and we would never treat anyone in such a way. I realise there is so much pressure on the NHS at all times but there is no excuse for the way I was treated and the very poor dismissive attitude of this practitioner. This horrendous experience has left me feeling extremely upset. I was made to feel like a time waster and it has definitely made me not want to seek further treatment.