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Care Opinion

Lack of communication

Posted By locallad

"Lack of communication"

About: University Hospital Monklands

(as a relative),

I have a relative in hospital. In the last 2 days I have phoned on numerous occasions to be told that the nurse can’t come to the phone. 3 times both days. 

I am frustrated and upset. 

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Responses

Response from Lesley Mallon, Risk Management Facilitator, University Hospital Hairmyres, NHS Lanarkshire 3 years ago
Lesley Mallon
Risk Management Facilitator, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 09/11/2020 at 13:32
Published on Care Opinion at 13:32

picture of Lesley Mallon

Dear locallad

Thank you very much for taking the time to post your feedback on the Care Opinion platform. I was sorry to read of the difficulties you are experiencing when trying to obtain information around a relative in one of the wards in University Hospital Monklands. I appreciate how frustrating this must be for you. In order to try and resolve this issue, can I ask that you telephone the Patient Affairs Team at University Hospital Monklands on 01236 713065.

Kind regards.

Lesley

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