"Car Parking"

About: Lincoln County Hospital / Oncology

(as the patient),

I needed to attend a pre-operation Covid-19 test three days prior to the operation. I attended Lincoln hospital and parked in the Main car park as I had not received any instructions on where to go with my pre-operation paperwork.

On asking where to go at the enquiry desk I was directed to a door by oncology and told to ring a specific number. Fortunately I have a mobile phone as there is no phone available to use! I was then told I was in the wrong place and needed to drive round to the rear of the hospital and look for a blue tent!

I eventually found a blue and white gazebo and had the test but was very stressed as I was technically late for the appointment.

Why wasn’t a little map included in the original paperwork which would save a lot of stress. Also, don’t expect everyone to have a mobile phone

Responses

Response from United Lincolnshire Hospitals NHS Trust 3 weeks ago
Submitted on 06/11/2020 at 12:08
Published on Care Opinion at 12:08


Thank you for sharing this with us and we do need to look into how we can make the information clearer on where to find the pre op COVID clinic. Could we ask that you email our PALS team pals@ulh.nhs.uk please. The team can take further details to pass to the team to review and improve their documentation.

  • niloc doesn't think this response is helpful
    {{helpful}} other {{helpful == 1 ? "person thinks" : "people think"}} it is helpful
Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 3 weeks ago
We are preparing to make a change
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust
Submitted on 06/11/2020 at 13:25
Published on Care Opinion at 14:33


picture of Jennie Negus

Hello niloc - I saw your story this morning and shared it with some of my senior colleagues as we raised this kind of experience internally and discussed the need for clearer signage and maps particularly at the present time.

Your story was timely and a perfect 'real time' illustration of why we need to get this sorted. I will ensure we continue this work and I hope we can have this resolved very soon. Thank you for taking the time to share this with us and I am sorry you had such difficulties.

  • niloc thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too
Opinions
Next Response j
Previous Response k

Keyboard Shortcuts

Navigation
Shortcut Help ?
Go to Home g + h
Go to Tell Your Story g + t
Go to About Us g + a
Actions
Focus Search Box /