"Complacent care"

Following an emergency appointment with my GP, I was sent to the Surgical Emergency Assessment Unit for investigation into abdominal pain and other symptoms. I was reluctant to go as I have previously experienced poor care, but went as I was in great pain. I was seen by a staff member who kept on telling me that I had a complex history, like I didn't know that. Asked me to manage my own pain at home as "the hospital is full of covid patients" and we're on "red alert" so there's no beds anyway!

I was told that they would refer me for an urgent CT scan and I would receive a call within 48 hours to attend for a CT. 2 days later I called the unit, as my symptoms were getting worse, and was told that I had received "miscommunication" and there was no chance I would have received a call within 48 hours as there's no one in at weekend. Then told me that they would contact their boss to sort it out and I would hear early the following week, and to take antihistamines for my symptoms!

Nine days later I am still waiting to hear about a date for an "emergency" scan, shocking appallingly complacent care. 

I feel that they must prioritise emergency care throughout the pandemic and not simply choose to ignore people and their acute symptoms if they're not Covid-19.