"Flu immunisation"

About: Udston Hospital Udston Hospital Hamilton ML3 9LA

Posted by Fefe (as a service user), 4 years ago

I received an invite for the above on to attend At Uddston hospital over a week ago. I was at work and did not get the letter until I finished work that night.
I have called the number numerous times everyday and haven’t managed to speak to a staff member to rearrange..
I do appreciate that during this pandemic demand is high, services and staff stretched to their limit so this is not a complaint but a request for assistance to arrange another appointment.
I am over 65 and a key worker as I work in a supermarket and want to do everything I can to keep myself safe and continue to work.

More about:

immunisation

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Responses

Stewart Marshall

Service Manager, Hamilton Locality, Udston Hospital,

NHS Lanarkshire

Submitted on 29/10/2020 at 11:20

Published on Care Opinion at 19:07

Dear Fefe
I am sorry to hear you have called the number numerous times and haven’t managed to speak to a staff member to rearrange your flu immunisation appointment.
Due to a large volume of calls, we have increased the number of call handlers on our rebooking line and are introducing a dedicated email address.
I have attached a link for more local information
https://www.nhslanarkshire.scot.nhs.uk/flu/
My sincere apologises for the inconvenience. Many thanks for your patience and understanding.
Kind regards,
Stewart

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Update posted by Fefe (a service user) 4 years ago

Hi Stewart
Thank you for your response. I do appreciate the pressure the system is under extreme pressure
I tried to access the link however there seems to be a problem with the website so no access.
I have tried the phone number again to reorganise appointment but still haven’t managed to get through.
At the moment I am no further forward.
Kind regards
Fiona

Lesley Mallon

Risk Management Facilitator, University Hospital Hairmyres,

NHS Lanarkshire

Submitted on 09/11/2020 at 13:15

Published on Care Opinion at 13:15

Dear Fefe
Thanks for your response to Stewart's reply. I am sorry you were unable to open the link provided, however, you may find the information below helpful and allow you to reschedule your appointment.
If you would like to rebook your appointment, you can now email us. Please send the following details to FluRebookingAppointments@lanarkshire.scot.nhs.uk:
Contact telephone number (preferably a mobile number – so we can send your appointment details) CHI number (you will find this on your appointment letter) Date of birth First name and surname Date and venue of original appointment Times when you are unable to attend
Hopefully you will receive a suitable appointment.
Kind regards.
Lesley

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Update posted by Fefe (a service user) 4 years ago

Lesley
I used the email you provided a week past Friday and also tried the telephone number as yet I have been unsuccessful.

Lesley Mallon

Risk Management Facilitator, University Hospital Hairmyres,

NHS Lanarkshire

Submitted on 17/11/2020 at 10:51

Published on Care Opinion at 10:51

Dear Fefe
I am sorry you are still having problems trying to reschedule your flu vaccination appointment. I would be grateful if you could give me a call on 07812 492236 so that I can take your personal details and forward them onto the appropriate department to allow a staff member to contact you. Please note my working hours at Monday-Thursday 9-5pm.
Kind regards.
Lesley

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