"Urgent dental care"

For the past 10 months my brother has been calling 111 to access emergency dental treatment to no avail. He has only been prescribed antibiotics.

Last December, my mother took him to a dentist where again, he was only prescribed more antibiotics

While in a residential project he attended another dental care service to have his teeth and gums assessed but the dentist was unable to carry out any work, stating that he needs to be seen by Charles Clifford Dental Hospital. He would need to have a full extraction. It was also noted at the time by the dentist that my brother's anxiety was too high for them to be able to even assess the condition of his mouth. The dentist made a referral to Charles Clifford and he was prescribed further antibiotics.

A short time later, he phoned Charles Clifford to get an update. He was told that a consultant was looking at his case and was deciding whether or not this was an emergency or a non-emergency.

In the meantime, the pain and discomfort intensified. Thankfully he was still registered with a doctor’s surgery. He was told a GP would call him that day but that never happened. He had to phone back and was told by a receptionist that there was a prescription waiting for him at the chemist. There was no return phone call.

My brother had not heard back from Charles Clifford again so he called. He was informed that the case had been looked at and it was considered an emergency so the waiting time would be weeks, not months, but no date had been given. I would like to note that on a few occasions, he was referred to as residing at his old address and NOT the residential project where he now is. This had not been altered on the system even though this was explained several times.  

He phoned again to be told that his case had now been referred to as a non-emergency. His current worker also phoned on his behalf and was given very little information. My brother is so demoralised.

My brother called Charles Clifford this week to be told he needs to go back to the first dentist to be re-referred! I am aghast how he can be left in such a terrible state, in so much pain, distress and discomfort, making eating almost impossible.  This is having a knock on effect on all of us as a family.

My brother is so deflated and in a terrible state mentally as well as physically because of this.  Please, someone take some action.

Treatment