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Lack of leaflets and information

Posted By JY2K

"Lack of leaflets and information"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult mental health (inpatient)

(as the patient),

On a recent visit to Psychiatric Outpatients at the QMC, I saw they had removed their notice board which usually contains leaflets and information about help and support available.

I hope it will return very soon.

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Responses

Response from Jane Danforth, Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 12 years ago
Jane Danforth
Involvement & Experience Officer, Involvement, Experience and Volunteering Team,
Nottinghamshire Healthcare NHS Trust

Working in partnership with Care Opinion to gather feedback, meaning we find out what we do well and how you think we should improve. We really do want to hear from you and we reply to every story.

Submitted on 22/11/2012 at 07:57
Published on Care Opinion at 10:38

picture of Jane Danforth

Thank you so much for bringing this to our attention. I will find out why the notice board is not there currently and let you know the outcome as soon as I can.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Service Liaison Support Officer, Service Liaison, Nottinghamshire Healthcare NHS Foundation Trust 12 years ago
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 26/11/2012 at 14:37
Published on Care Opinion at 14:55

The Patient Advice and Liaison Service (PALS) has contacted the Psychiatric Out-patients Department about the information notice board. We have been advised that the information board was taken down approximately a year ago when the area was decorated. There are plans to replace the notice board. In the meantime, information is available in the leaflet holders and on the coffee tables in the waiting areas. Patients can also ask staff about support available. PALS will send a poster which lists our contact details to the department in case this can be displayed somewhere temporarily until the board has been replaced.

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