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Utterly useless and made me worse

Story from nhs.uk

"Utterly useless and made me worse"

About: North West Boroughs Healthcare NHS Foundation Trust

Think Wellbeing in St Helens claims to offer one-to-one and telephone support, but all they did was a triage appointment that they didn't finish as they didn't offer any way of ensuring I could be somewhere where what I said would be confidential so I had to talk over the phone in public, and the call just made me worse while offering no solutions or help unless I'm in crisis. In the current situation, the NHS should be HELPING people before they get to crisis stage, not telling them they can only help if they're in crisis.

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Responses

Response from Katherine Earlam, PALS Officer, North West Boroughs Healthcare NHS Foundation Trust 3 years ago
Katherine Earlam
PALS Officer,
North West Boroughs Healthcare NHS Foundation Trust

Submitted on 11/11/2020 at 17:09
Published on Care Opinion on 12/11/2020 at 10:11

Hello

Thank you for the taking the time to post your comments.

My name is Katherine Earlam and I am a PALS officer for the Trust.

I was very sorry to hear of your experiences and I would like to offer my apologies.

I would like to assure you that this is not the level of service we expect as a Trust.

Your comments will be passed onto the team and I would welcome the opportunity to speak with you so that I can help to resolve your concerns.

My contact details are:

Number: 01925 664450/01925 664004

E-mail: complaints@NWBH.nhs.uk

My hours of work this week: 9.00 am – 5.00 pm

Once again I would like to thank you for taking the time to tell us about your experience. We sincerely value your feedback as this will help us to improve our services for other people in the future.

Kind regards

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