"Including family and carers"

A close relative of mine was admitted to the Hartington Unit and the family have not been involved in any care planning due to the suspension of MDTs. We have been told that the software Attend Anywhere is in the process of being rolled out but it really isn't good enough that families have to wait when they are a crucial part of a person's care. It's also unclear why other Trusts aren't using conferencing software available to them such as MS Teams through NHS.net accounts and this Trust is trying to set up something different.

This makes me very angry as the family is being expected to provide care at home with no planning. A lot of this could be mitigated by decent communication starting with MDTs and including the family. Using Covid-19 as a reason for not doing so is not a reasonable excuse as jeopardises a person's recovery.

I would welcome some clarification as to how and when this Unit will be managing MDTs that include families and carers, particularly through the pandemic.