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"Colonoscopy procedure"

About: University Hospital Monklands / Day Surgery

(as the patient),

Just wanted to congratulate and thank all the staff at Monkland's day surgery unit.  Having been poorly the last time I had this procedure to say I was nervous was an understatement. From the staff at the door to Gillian and Elaine the incredible nurses and to Mr DIck and the theatre nurses everyone was truly professional, reassuring and incredibly kind. The staff made what could have been a very unpleasant procedure surprisingly bearable. Thank you very much for everything.

Responses

Response from Lesley Mallon, Quality Improvement Co-Ordinator, NHS Lanarkshire Headquarters, NHS Lanarkshire 8 months ago
Lesley Mallon
Quality Improvement Co-Ordinator, NHS Lanarkshire Headquarters,
NHS Lanarkshire
Submitted on 02/11/2020 at 17:01
Published on Care Opinion at 17:01


picture of Lesley Mallon

Dear Ivyqueen

Thank you very much for sharing your feedback on Care Opinion. I am delighted to read that the staff at the Day Surgery Unit were able to make you feel as comfortable as possible, during your procedure. I will be delighted to share your kind comments with all the staff involved in your care that day.

Kind regards.

Lesley

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