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"Monklands Hospital Day Surgery unit"

About: University Hospital Monklands / Day Surgery

(as a service user),

Attended for a procedure in October! 

Being a staff member myself it can be quite daunting being on the “other side” and can be quite awkward for all staff! Not once did I feel like this yesterday!

I am overwhelmed at the professionalism, compassion and genuine kindness displayed by every member of staff I encountered! 

The process of working is fabulous and runs really smoothly during this pandemic in keeping people safe! 

I can’t thank them enough for their care - fabulous team!

Special thank to Ms Smyth urology, Dr MacGillivary anaesthetics and dr Ash! 

To the wonderful nurses Louise, Gerry, Theresa and Isobel! And everyone who’s name I didn’t get! You are all amazing! 

Keep safe xx

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Responses

Response from Lesley Mallon, Quality Improvement Co-Ordinator, NHS Lanarkshire Headquarters, NHS Lanarkshire 8 months ago
Lesley Mallon
Quality Improvement Co-Ordinator, NHS Lanarkshire Headquarters,
NHS Lanarkshire
Submitted on 02/11/2020 at 16:54
Published on Care Opinion at 16:54


picture of Lesley Mallon

Dear Loulou1982

Thank you very much for sharing your kind comments on Care Opinion. It will be my pleasure to share your post with all the staff involved your care that day. I can appreciate that it can be daunting to attend hospital for a procedure and I am pleased to read that the staff made your experience much better than anticipated and looked after you in a professional and compassionate way. I hope that you are keeping well and thanks again for taking the time to praise the staff in the Day Surgery Unit at University Hospital Monklands.

Kind regards.

Lesley

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