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My experience of Patient Transport

Posted By GN Belfast

"My experience of Patient Transport"

About: Northern Ireland Ambulance Service / Non-emergency control Northern Ireland Ambulance Service / Patient care services

(as a service user),

Recovery and rehabilitation from a serious compound ankle fracture has been further complicated by two very painful inguinal hernias, making mobility, including travelling by normal car, very difficult and even more painful.

Thankfully, I was able to arrange transport to and from hospital with NIAS Patient Transport Service.

Both drivers (different for each journey) were prompt, helpful, friendly and careful, meaning journeys were as comfortable and unhurried as possible.  Dealing with the switchboard was also efficient, when I was ready for my return journey.

Both vehicles were also very clean and tidy.

Thank you to all concerned.

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Responses

Response from Rachel Deane, Equality & PPI Officer, Equality, PPI & Patient Experience, Northern Ireland Ambulance Service 3 years ago
Rachel Deane
Equality & PPI Officer, Equality, PPI & Patient Experience,
Northern Ireland Ambulance Service

Involve you in decisions about your care

Submitted on 27/10/2020 at 11:17
Published on Care Opinion at 12:58

picture of Rachel Deane

Dear GN Belfast

Thank you for taking the time to share your experiences with our transport services.

It sounds like you have had a rough time of it and I hope you are well on the road to recovery.

I am so pleased that you have had such a positive experience of using our services and that both the drivers and non-emergency call centre met your needs in such a way.

I have passed on your compliments to the team that manages NIAS Patient Care Services, however, passing on this information to the individuals concerned is important to us, so if you could contact me to provide some further details that would be appreciated, careopinion.admin@nias.hscni.net.

Otherwise all the very best to you in your recovery and thanks again for taking the time to tell your story

warmest regards

Rachel

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