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Gall bladder removal

Posted By Moran

"Gall bladder removal"

About: Borders General Hospital / Accident & Emergency Borders General Hospital / General Surgery (Ward 7)

(as the patient),

Arrived at A and E department BGH on Thursday morning 15th October distressed and in a lot of pain. I was quickly processed through triage by a very pleasant reassuring nurse. I was treated by a doctor Anastasia who was kind and understanding, a young male nurse was dashing around but always had time to reassure me and made me a cup of tea. The porter Brian escorted me to scan, so helpful and when you are in so much distress and pain it feels reassuring. I was admitted to ward 7 and had emergency surgery on Friday 16th October. Surgeon was informative friendly and allayed my fears. The staff on ward 7 were never too busy for you. Fantastic team work. I am beyond grateful to all those wonderful people involved in my care

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Responses

Response from Karen Maitland, Clinical Service Manager - Primary Care, NHS Borders 3 years ago
Karen Maitland
Clinical Service Manager - Primary Care,
NHS Borders

Submitted on 22/10/2020 at 16:00
Published on Care Opinion at 16:00

Dear Moran

Thank you for using Care Opinion to let us know of your experiences of visiting the Emergency Department (ED) and Ward 7 at the Borders General Hospital.

Having suffered from gallbladder pain myself, I am well aware of how much pain you would have been in so it was great to hear that you were treated so well and received the required surgery quickly.

I will ensure your feedback is shared with the relevant staff.

I hope you are recovering well from your surgery, this is the easier part than the gallbladder pain itself!

Best wishes

Karen

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