"Lack of interest and poor communication"

I heard good things about this surgery from local moms when I moved into the area so I registered my family despite the long waiting list. After registering I was told to make appointment for each family members (each of us on different days as that is what's available) but the receptionist failed to notice my son's DOB. I arrived with my son on the day of his appointment to then be told by the nurse that child under 2yo do not need initial assessment. It was such an inconvenience as I've had to skip my son's nap to make the appointment on time when this could have been avoided had the receptionist paid attention.

A few months ago I made a phone appointment with a GP for my son.There was no allocated time given, I missed the phone call and was left with a voice message from the GP to return her call. However I was not instructed with which number to call back on. Naturally I called back the number from the voice message. I was spoken to in a rude tone and told to call the surgery and not the GP's direct line as if I should know this. It doesn't help after that the surgery line was continuously unavailable. It is hard enough to get an appointment in the first place and such poor connection is frustrating. When I eventually able to speak to the GP, the consultation was rushed and she told me that she didn't have the time to let me read through a letter by a private consultant my son had seen while we were abroad on holiday. Instead was told to email the letter to the surgery, not directly to her, so the surgery can redirect it to a centralized system. Had she cared to know the content of the letter, she could have prescribed the medication suggested by the consultant which is available in pharmacy and could have offered relief to my son whilst we wait to hear further from NHS.

Today I was greeted rudely from a middle aged man who had a go at me for pressing the buzzer too many times. When I tried to speak, I wasn't given a chance to explain myself and was accused of not reading the sign on the door. I was then dismissed like a small child and asked who am I there to see. I apologised and explain myself to the nurse who saw me: Parts of the buzzer was broken and I wasn't sure which button to press and if it was working so have accidentally buzzed too many times. I suggested to the nurse for the sign on the door to be clearer by explaining that although the buzzer looks broken it is working and to inform which specific button to press ie the white one? the two small round bits exposed in the broken section? Maybe put a sign or sticker? Or better change to a new buzzer. I really didn't appreciate being spoken to in such manner. One can express one's frustrations or make a point in a polite and kind manner. Please be mindful on how you speak to a person. You never know what the person is going through. He or she may be going through a hard time and such negativity has a ripple effect that doesn't serve anyone.

I've yet to have positive experience.