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"Fracture clinic"

About: Craigavon Area Hospital / Fracture Clinic

(as a service user),

I just wanted to say thank you to all the staff at the fracture clinic at Craigavon hospital. The way in which it is run meant there was very little time spent sitting waiting as you were either with a doctor, in the plaster room or xray. The nursing staff were did everything in their power to put me at ease and explained everything they were doing. The doctors were also brilliant and took time on each occasion to show me my x rays and explain about the fracture and the options that were being considered. As well as explaining the options they were considering they also asked if I had any thoughts about the options. I felt listened to and included in the decisions around my care (I was even given a choice of cast colour. Lol), which for me personally was very important as past experiences in other areas of my health care are less positive. 

To every member of staff involved in the fracture clinic in Craigavon hospital, you are all doing a fantastic job and although I hope never to have to see you all again (no offence!) I am grateful for the outstanding care you provided and the time taken to discuss and explain everything. Thank you so much.

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Responses

Response from Yvonne Hagan, Clinical Sister, Fracture Clinic., Southern Health and Social Care Trust 3 years ago
Yvonne Hagan
Clinical Sister, Fracture Clinic.,
Southern Health and Social Care Trust
Submitted on 27/10/2020 at 17:09
Published on Care Opinion at 17:09


Good afternoon thank you so much for your lovely feedback. It has certainly made a lot of our staff very happy. During these difficult times, it so reassuring to read that our team within the fracture clinic collectively provided you with the “outstanding” care and treatment that you required. As you outlined the importance of good communication is so vital and it ensures that you, as you say, felt listened to and included in all the decisions about your care. We hope that you are recovering well.

Kind regards

Yvonne Hagan

Clinical Sister

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