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"Attending eye casualty"

About: Northampton General Hospital (Acute) / Ophthalmology

(as the patient),

I suddenly lost my sight in my right eye. I attended eye casualty after a two hour wait I was finally seen only to be told there was too much blood in my eye to see the retina, they didn't know what was happening, I was told to come back two days later on the Friday. On arrival Friday after a very worrying two days with no vision I was made to wait over two and a half hours whilst patients with appointments much later than mine which was 13.45 hours were seen before me.. I had to ask to be seen! On seeing the junior doctor I was again told no change, eye still bleeding I would have to wait until the following Thursday, another six days to see another Dr who only holds a clinic once a week on a Thursday!! Surely this could have been organised on the Wednesday!!!

I am still blind in my right eye, I feel like I've been brushed aside with what is surely a medical emergency with complete loss of sight in one eye!! Incidentally my job is an international truck driver will I will not be able to do if my sight loss becomes permanent!! 

This situation is stressful, traumatising for myself and my family and I feel like it has not been dealt with correctly. 

I wouldn't advise anyone with an eye emergency to attend Northampton!!! 

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Responses

Response from Sara Francis, Patient Experience Coordinator, Northampton General Hospital NHS Trust 3 years ago
Sara Francis
Patient Experience Coordinator,
Northampton General Hospital NHS Trust
Submitted on 22/10/2020 at 14:43
Published on Care Opinion at 14:43


Good afternoon,

Firstly, thank you very much for taking the time to leave feedback on your experience at NGH. Your input is most valued to us.

We are very sorry to hear that you did not have a positive experience when visiting Eye Casualty and that you had been waiting so long to see someone on separate occasions.

We understand how worrying this must before you and your family.

If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438/544054 and we will do our best to help.

We will ensure your feedback is sent to the relevant Team involved in your treatment and care.

Best wishes

From all of Team NGH

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