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"My Stay at Clearbrook Ward"

About: Derriford Hospital / Cardiology

(as the patient),

Firstly Thank You ALL at Clearbrook for saving my Life.

After my first appointment for admission for a CABG was cancelled in mid Sept 2020, I was called in a week later for the same op the following day.  Whilst on the Ward in bed in the early hours of the morning I became unwell due to a heart attack.  It is only due to the actions of the Ward Staff and Surgical Team that I am alive today,  them having saved my life in the first instance and then completing my scheduled surgery.

I can only say that my treatment during my Operations and subsequent recovery on the ward were of the most professional and caring order.  I can only say Thank You One and All to everyone involved.

Clearbrook is a Special place full of Special People doing very Special things that save lives.

Once Again Thank You All.

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Responses

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust 3 years ago
Alison Stanton
Complaints and PALS Manager,
University Hospitals Plymouth NHS Trust
Submitted on 21/10/2020 at 17:25
Published on Care Opinion at 17:25


picture of Alison Stanton

Dear Gester

Thank you so much for taking the time to give us feedback about the care you received on Clearbrook ward. It must have been a frightening time for you and it is good to hear that the team on Clearbrook gave you the specialist care that you needed at that time.

I will share your comments with the whole team and I am sure it will mean a lot to them.

Great to see you made a good recovery from the surgery.

Best Wishes Sarah Pickbourne

Matron for Cardiothoracics and Neurosurgery.

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Update posted by Gester (the patient)

Dear Sarah

Thank You for the prompt response and Best Wishes. Please do pass on my Regards and Thanks to the whole Team they are well deserved.

Gester

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust 3 years ago
Alison Stanton
Complaints and PALS Manager,
University Hospitals Plymouth NHS Trust
Submitted on 22/10/2020 at 16:42
Published on Care Opinion at 16:42


picture of Alison Stanton

Sarah came back to confirm that she shared your feedback with the team, and it really meant a lot to them. Sarah said your most recent comment brightened her day!

Many thanks

Alison Stanton

Patient Services

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