"A unexpected visit"

About: Western Eye Hospital

(as the patient),

I was referred immediately to the Western following a routine eye test.   My visit filled me with admiration for all the staff I came into contact with.   Several members of Staff dealt with me, from the person on the door, to the Administrative Staff in the A & E Department, to the Nurse who tested my eyes, the one who did the scan and the Doctor who explained everything to me.   I was reassured at every stage of care I went through, treated kindly, politely and professionally.   The amount of people who were being seen was incredible and no-one on the staff seemed harassed, weary, intolerant or abrupt.   Well done to them all.


Response from Western Eye Hospital last week
Western Eye Hospital
Submitted on 19/10/2020 at 09:23
Published on nhs.uk at 10:50

Imperial College Healthcare NHS Trust wishes to thank you for taking the time to post your positive feedback on NHS Choices regarding the Accident & Emergency Department at the Western Eye Hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers. Imperial College Healthcare NHS Trust appreciates and values your comments.

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