"A unexpected visit"

I was referred immediately to the Western following a routine eye test.   My visit filled me with admiration for all the staff I came into contact with.   Several members of Staff dealt with me, from the person on the door, to the Administrative Staff in the A & E Department, to the Nurse who tested my eyes, the one who did the scan and the Doctor who explained everything to me.   I was reassured at every stage of care I went through, treated kindly, politely and professionally.   The amount of people who were being seen was incredible and no-one on the staff seemed harassed, weary, intolerant or abrupt.   Well done to them all.