"Seeking help for my son in mental health crisis"

About: Lincolnshire Partnership NHS Foundation Trust / Crisis resolution Lincolnshire Partnership NHS Foundation Trust / Liaison psychiatry Pilgrim Hospital / Accident and emergency

(as a relative),

I attended A & E early Thursday morning with my son who was experiencing a mental health crisis. All staff we encountered were kind, respectful and professional. The triage nurse was patient in obtaining a complex history from a distressed person and explained clearly what would happen next.

We had to wait only a short time for the mental health liaison nurse who was reassuring, several times succeeded in calming my son who was very distressed, and again was very patient in obtaining his complex history. She was very thorough and I felt that she noted in detail the many factors which we felt were relevant. She assessed that he was in need of an admission to a place of safety and further psychiatric assessment, sought his opinion and agreement on this, and secured him a place in the psychiatric clinical decision unit at Peter Hodgkinson Centre, Lincoln County.

While she was arranging this she had obviously ensured that my son and I were supported, a HCSW made us a cup of tea and sat and engaged empathetically with me when I was very upset. We were both offered food.

There was a level of risk about me transporting my son to the unit in my car, and my request for the mental health liaison nurse to get an appropriate sedative prescribed to reduce this risk was considered appropriate and actioned promptly, the assessment of risk around the car journey was a shared process. I don't know exactly but would estimate the time from arrival at A& E Boston to my son's admission to the PCDU at Lincoln was about 5 hours, maybe less.

I think we received an excellent service and my thanks to everyone who helped us (please pass this on to the individuals concerned).

Responses

Response from Ann Munro, Patient Experience Lead, Patient Experience, Lincolnshire Partnership NHS Foundation Trust 6 days ago
Ann Munro
Patient Experience Lead, Patient Experience,
Lincolnshire Partnership NHS Foundation Trust
Submitted on 19/10/2020 at 10:48
Published on Care Opinion at 10:48


Thank you for taking the time to provide this feedback. It is so important to our Service, that we receive feedback from our Carers and Service Users. I am so pleased to read that your son received a timely assessment with an onward plan of care in collaboration with yourself and wish him well in his recovery. I will be sure to pass on this feedback to the Mental Health Practitioners involved.

kind regards

Fiona Jackson

Service Manager - Mental Health Liaison Service

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Response from Holly Carter, Lead sister, Emergency Medicine, United Lincolnshire Hospitals NHS Trust 6 days ago
Holly Carter
Lead sister, Emergency Medicine,
United Lincolnshire Hospitals NHS Trust
Submitted on 19/10/2020 at 15:08
Published on Care Opinion at 15:08


Thankyou very much for your positive feedback for the ED team- we really appreciate your kind comments. We wish your son a speedy recovery.

Kind Regards,

Holly Carter- Senior Sister.

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