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"Helping me on the day I needed someone the most"

About: Aberdeen Royal Infirmary / Gastroenterology (Stomach and Gut) Aberdeen Royal Infirmary / Urology (Bladder and Urinary problems)

(as a service user),

After a long month admission I would just like to thank the nurses on ward 104 for helping me get through it and for all the care and support they provided for me whilst I was there. Especially nurses - Chloe, Siri, Hannah, the 3 Claires, Louise and Jeannie. They made me laugh, smile and helped me when it was the hardest days. Nothing was ever to much trouble for them and they always listened to what I said. The ward and the patients are very lucky to have them. 

I would like to also thank the dietitians Pamela and Yvonne who helped me adjust to having a NG tube for the first time unfortunately I have had to go home with one in and Pamela has  made sure I have all the correct support in place and nothing was ever to much trouble when it came to readjusting my feeding times and amounts etc. I’m hoping over time the feeding tube gives me some sort of energy back and can’t thank them both enough. 

But my biggest thanks goes to Connie the dietitian I’m unsure of her last but she came to see me in ward 209. I was due to be discharged 2 days after being admitted by 209 even though I had an infection that required IV antibiotics, I had lost 4.5 stone in 4 months and had chronic sickness and nausea and was unable eat anything at all. In a conversation with someone on the day of my discharge they had explained that someone had put a referral to the dietitian about my weight loss but never told me or was going to give me the chance to even meet with them as they was sending me home. I asked the nurse in charge if I could speak to her before I left and she also agreed I was in no fit state to be discharged.

I met with Connie and explained I was no longer able to eat and had really bad sickness and nausea and lost 4.5 stone within 4 months  and no one knew why and that I was basically bed bound as I was so exhausted all the time I just couldn’t get out of bed. She agreed with the nurse in charge that I was not fit for discharge and my discharged was stopped. Even though I’m still under investigation for multi things as no one knows what is wrong with me if it wasn’t for her I would have just continued to lose weight and continued to become even more malnourished than I was.  

Connie saved my life as my mental health was the worst it had ever been as I was just so deflated with being ill all the time as My health has declined a lot within the last 2 years and my body wouldn’t have coped forever without nutrition. Connie put a plan in place and came to see me each day in ward 209 until I was transferred to ward 104. So thank you Connie for helping me on the day I needed someone the most. 


Response from Fiona Robertson, Chief Nurse, Unscheduled Care Division, NHS Grampian 7 months ago
Fiona Robertson
Chief Nurse, Unscheduled Care Division,
NHS Grampian
Submitted on 18/10/2020 at 13:22
Published on Care Opinion at 13:22

Dear LaurH

Many thanks for taking the time to share your experience whilst in Aberdeen Royal Infirmary and in particular Ward 104. It sounds like you have had such a difficult time over the past few years and so glad that the team were able to support you on even the most difficult days. A laugh and a smile can make such a difference when you are feeling down.

Having a NG tube is never easy but in your case it sounds like it is essential to improve your nutritional state and well being. The work that our dietetic colleagues do is essential and on reading your post, I am delighted to hear that those mentioned especially Connie, Yvonne and Pamela had such an impact on your care and the support you required.

We always aim to deliver person centred care and am so pleased that both the nursing team and the dietetic team provide this for you.

I hope that the support you have received helps in your recovery and I will ensure that your kind words of thanks are shared with the whole team.

With best wishes


Fiona Robertson

Chief Nurse

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Update posted by LaurH (a service user)

Hi Fiona,

sadly all the support I was told I would have regarding my NG tube was very short lived and now as usual I’m just left on my own with zero medical support. My NG tube has been spewed out and I feel no one will take any responsibility for helping me get it placed back in. Being told to run back and forward to a&e is not practical considering how much time’s I spew a day or going to my GP for a referral to be put to the hospital each time it comes out is not practical at all. So now I feel I’m basically just being left to starve considering I can’t eat anything at all which is the reason I have the NG tube in the first place. I honestly just give up with medical professionals at this point.


Response from Fiona Robertson, Chief Nurse, Unscheduled Care Division, NHS Grampian 7 months ago
Fiona Robertson
Chief Nurse, Unscheduled Care Division,
NHS Grampian
Submitted on 21/10/2020 at 11:35
Published on Care Opinion at 11:35


I am sorry that you have been feeling unsupported especially following your previous post.

In order to try to rectify this and provide further information regarding ongoing care and support, please can you contact me on the following e mail address.

Kind regards


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