"Ealing IAPT Advocacy"

About: Ealing IAPT

(as the patient),

Dear Sir / Madam,

I am writing to you because it is very rare that someone really makes an impact on you and your life for the better but I have to say Eileen, the mental health care advocate for IAPT Advocacy in Ealing is a miracle worker.

I was in a very bad place. It were as though I could not get up. I look after my father and he was also affected.We were both very frightened and frozen in that fear. 

She spoke to me, she listened and in a second it were as though she woke me up and I have not looked back. 

I have been able to do what needed to be done and face our fears and for it I feel so much better. Able to deal.

In a second Eileen, she did that. No drugs, no nothing -- just her advocacy. It is very powerful.

It is now some weeks since that first call from her and really she set me straight and I am truly grateful to her and to IAPT for making that happen and for giving me that time and care and for being there. It is something I will forever treasure. Daddy says thank you too. 

It is not often people give praise but we give this with full sincerity and heart. It is a truly wonderful service and the advocacy that Eileen gave -- well -- all I can say is every community, every home needs an advocate like Eileen. This is the one service that Ealing can be proud of. 

A million thank you's to all who made this possible, you picked me up in a very real, practical way when I was at my lowest. I cannot thank you enough. 

Sincerely, yours


Response from Sara Kerry, Patient Experience Coordinator, Central Governance Team, West London Mental Health NHS Trust last week
Sara Kerry
Patient Experience Coordinator, Central Governance Team,
West London Mental Health NHS Trust
Submitted on 21/10/2020 at 08:31
Published on Care Opinion at 08:31

Dear Stronger

Thank you for you lovely feedback. We are glad to hear that the service was helpful and the difference working with Eileen has made. We will be sure to let her know too.

Best wishes

Kamila Ilavska

Clinical lead

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Stronger72 (the patient)

Eileen is unique. The advocacy support provided by her is extremely practical and many of us we lack that support in our lives. We are lost in it all and overwhelmed. We need more Eileens in our communities. Thank you so much for allowing me to have that time. It really made a massive difference to me and my father. Thank you.

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