About: University Hospital Hairmyres / Ophthalmology

(as the patient),

I went to my opticians in July this year, my eyesight had got that bad can't drive. Everyday tasks not easy, can hardly watch television even up close and its a 65inch screen going to the shops is not easy can't read labels see peoples faces unless I am up close everything is just so foggy i have very little quality of life stay on my own its driving me mad 

My optician couldn't help because my eyes were that bad she said she would send a urgent referral for a cataract operation I have tried phoning hairmyres cataract  clinic find out how long I would need to wait can't get a human keep getting answer machine saying leave number and we will get back to you but no one ever does. 

More about:


Response from Rick Edwards, Service Manager Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire last week
Rick Edwards
Service Manager Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 18/10/2020 at 15:39
Published on Care Opinion at 15:39

picture of Rick Edwards

Dear Jont67,

I'm sorry to hear of the difficulties you are experiencing with your deteriorating eyesight. Please be assured that we are working hard to deliver services as safely and efficiently as possible. Lots of people are understandably contacting services to try and get updates; I can only apologise if you have not had a call returned.

If you have not yet received an update you can contact my colleagues at patientaffairs.hairmyres@lanarkshire.scot.nhs.uk or telephone them on 01355 585325.

Kind regards


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Jont67 (the patient)

Thank you very much Rick for your response some good news to report I got a phone call back and the young lady gave gave me another number to the referral office I phoned the lady was very kind helpful told me was not sure about when I would get an appointment but I was on a priority list I was a bit disappointed but at least I am on a priority list

But to my delight I got a phone call on the 16th to tell me I had an appointment on the 30th of this month I was very pleased to say the least now I can see a bit of hope at getting this sorted the impact on my life has been awful never again will I take my sight for granted it is in my opinion the number one sense my hearing is bad to I have two hearing aids but in saying that I still consider myself luckier than some there are people with no sight or hearing at least I have some sight and some hearing.

Next Response j
Previous Response k

Keyboard Shortcuts

Shortcut Help ?
Go to Home g + h
Go to Tell Your Story g + t
Go to About Us g + a
Focus Search Box /