"My gran of 84"

About: Inverclyde Royal Hospital / Respiratory Medicine

(as a relative),

She has been in hospital for 7 weeks admitted with lung infection and fluid build up which has been resolved 4 weeks now and she is not having any medical input or any need to be in that ward G North. I and my family have been fighting to get my gran home for 5 weeks and they have been unhelpful, unreliable, not been contacting family with any updates. I have had to constantly phone daily to ask why she is still in the hospital.

My gran has had no visitors for 7 weeks and has been in tears on phone to me desperate to get home to her own house. She has COPD which is manageable and only requires some physio which can be done at home and I have had to contact social work, OT to get things in place for her at home for her needs. Inverclyde have done nothing but drag their heels make excuses and reluctantly helped with this - it's totally unacceptable to keep a lady in hospital when she doesn't need to be and there are people out there that need medical help and treatment.

Then yesterday she should have been taken home and they cancelled and today staff didn't have her ready and downstairs in time so ambulance had to leave her to pick up others and catch the ferry. So my 84 year gran is sitting in tears so upset and anxious for a second time and is now back on the ward.

I am absolutely disgusted and angry with how this whole situation has been handled and I am not just going to sit back and do nothing about it I am putting in complaints about this. I feel so sorry for anyone else who is having to deal with. I absolutely admire and have nothing but respect for ambulance staff and nhs staff having worked for the nhs myself but have got to say I'm so disappointed and upset with how my gran has been dealt with in Inverclyde royal hospital.


Response from Fiona Campbell, Clinical Governance Manager, NHS Highland 4 days ago
Fiona Campbell
Clinical Governance Manager,
NHS Highland
Submitted on 16/10/2020 at 13:12
Published on Care Opinion at 13:12

Dear ShanniD

I am so sorry to hear about your Gran's experience and the distress caused.

I hope that a new arrangement has been put in place for your Gran to go home.

If you would like to discuss the difficulties further, please contact me on: fiona.campbell13@nhs.scot

Kindest regards

Fiona Campbell

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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