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Deaf person - Contact

Posted By ItWasMe

"Deaf person - Contact"

About: University Hospital Monklands

(as the patient),

Well done to Molly from the appointments office, who marked my file for email contact with a pop up feature that alerts staff of why email is needed.Phone calls are just not an option... makes life easier for me and the staff who are trying to contact me. 

Cant use sign language unfortunately
Well done Molly
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Responses

Response from Lesley Mallon, Risk Management Facilitator, University Hospital Hairmyres, NHS Lanarkshire 3 years ago
Lesley Mallon
Risk Management Facilitator, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 26/10/2020 at 16:50
Published on Care Opinion at 16:50

picture of Lesley Mallon

Dear ItWasMe

Thank you so much for sharing your feedback on Care Opinion. I was delighted to read that Molly was able to set up alerts on your case notes which will make things much easier for you in future. I will ensure that your comments are shared with Molly, who I'm sure will be pleased to read that her actions have been appreciated by you. Best wishes for the future.

Lesley

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