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About: Crosshouse Hospital / General Surgery

(as the patient),

I was a inpatient after a op was sent home to wait for my next appointment, I was not told what it would involve, after many weeks of waiting and in pain I got the letter through. It did not state they were planning doing a procedure that day.

I turned up to be told they were planning it that day. Due to how much pain I’m in I told them I needed to know beforehand so I could have brought painkillers as I have a 30 min journey home. So now I’m not back on the list which I was told it will be a long wait as there is a list of 2000 patients to go through.

I explained how much pain I’m in and how it’s effecting my life. All this could have been prevented if they told me exactly what they were planning. And no idea when I will next be seen. The lack of care is hideous. So now I’m left again waiting in limbo in horrendous pain. 

Never ever experienced a hospital to be like this ever. I feel very let down at all of this. It’s unacceptable 

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Response from Jackie Lumsden, Assistant General Manager, Surgical Services, Surgical Services, NHS Ayrshire and Arran 15 months ago
Jackie Lumsden
Assistant General Manager, Surgical Services, Surgical Services,
NHS Ayrshire and Arran
Submitted on 15/10/2020 at 17:51
Published on Care Opinion at 17:51

Dear Lours,

Thank you for taking the time to post your comments and I am sorry that this has been your experience as you describe above.

In order to try to help support you with this issue, I would need a bit more detail from you. I would be happy for you to contact me on my direct line number of 01563 826146 and I will try my best to point you in the right direction.

I look forward to hearing back from you.

In the meantime best wishes,


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