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Fracture Clinic - NHS at its best

Posted By Crackerjill

"Fracture Clinic - NHS at its best"

About: Craigavon Area Hospital / Fracture Clinic

(as a service user),

Following a fall incurring a wrist fractures  I was given appointment for this clinic. My experience was a very positive one.

Staff extremely helpful, kind and informative despite being very busy.

X-ray staff could not have been more helpful. The Doctor I saw listened explained and sent me for additional x-ray given concerns I had.

All in all a positive experience with interaction with staff as it should be. I must also add that the  friendly receptionist greeted me with a smile and set the tone for the rest of my experience.

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Responses

Response from Christine Armstrong, Care Opinion Facilitator, Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services, Southern Health and Social Care Trust 4 years ago
Christine Armstrong
Care Opinion Facilitator, Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services,
Southern Health and Social Care Trust

Submitted on 15/10/2020 at 15:55
Published on Care Opinion at 15:55

picture of Christine Armstrong

Dear Crackerjill, - Thank you so much for taking the time to share your experience with us, it is very reassuring to read that you found the staff to be helpful, kind and informative. I have spoken to the sister who is responsible for the fracture clinic and she will ensure that your feedback is shared with all the staff involved, including the Xray staff, medical staff and reception staff.

I hope you are keeping well and your wrist is improving

Best wishes

Christine Armstrong

Care Opinion Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Laura Murphy, Ward sister fracture clinic/orthopaedic outpatients, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust 3 years ago
Laura Murphy
Ward sister fracture clinic/orthopaedic outpatients, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust

Submitted on 18/02/2022 at 14:38
Published on Care Opinion at 14:38

picture of Laura Murphy

Apologies for the delay in my response. Thank you for taking the time to leave feedback for our department. I am delighted that you had such a positive experience and I will share with all of our team. We are a busy department but we strive to always provide efficient care with a smile. I will also share your kind words with reception, medical and x-ray staff. I hope that you have recovered well.

Stay safe.

Laura Murphy

Sister

Fracture Clinic and Orthopaedic Outpatients

SHSCT

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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