"Totally unsatisfactory experience"

I normally attend Haymarket but was told that there were no clinics being held so I would have to book in at Loomer Rd. I had an appointment for 3.30 on Tuesday 6th October 2020. The weather was atrocious with torrential rain. On arrival at 3.20 I had to book in by shouting through a tiny transom window adjacent to the entrance. I was told someone would call me into the surgery at the due time. There were other people there trying to shelter under a canopy where the flags on the ground were so sunken (and I might add, dangerous) that there was an enormous puddle.

All of the people were called in ahead of me and just as the nurse was calling in the last person, I received a text message informing me that "you failed to attend your face to face appointment". Needless to say being elderly, wet and cold I was somewhat livid. I phoned the NHS and explained that I was waiting outside and asking what was the problem. After waiting for a further 17 minutes I was eventually told to wait and the nurse would call me in. The nurse explained that the receptionist had failed to log me in when I first arrived. I was treated by the nurse and was told that she would be at Haymarket Health Centre the following day if I had any problems. What I find disturbing is that I have been told to shield for almost 6 months but when I need to see a clinician I have to wait outside in the cold and rain at a surgery that is not familiar to me when the nurse was obviously at my usual surgery on the following day. The nurse also failed to provide me with my repeat prescription as is the normal practice. Please do not reply with your usual trite platitudes as something is seriously wrong with your training methods for receptionists. 12 months ago one of them sent me to Asda for a hearing test! She is now the butt of all our medical jokes.