"4 hours waiting time in urgent care"

About: Burnley General Hospital Burnley General Hospital Burnley BB10 2PQ

Posted via nhs.uk 4 years ago

Your having a laugh if you think I use urgent care where I have to wait 4 hours to even get a doctor to speak to me I don’t understand what is wrong with the nhs fix up and decrease the waiting time

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Burnley General Hospital

Submitted on 12/10/2020 at 11:21

Published on nhs.uk at 21:23

Thank you for taking the time to share your experience on NHS Website in respect of your recent visit to the Urgent Care Centre at Burnley General Teaching Hospital.
I am very sorry to hear of your recent experience relating to the waiting time, and have fed your comments back to the senior team in the department.
If you would like to provide further information about your experience you can contact the Patient Experience team on 01254 734471 or by email at patientexperience@elht.nhs.uk
Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.
Many thanks again for taking the time to provide your feedback.
Sarah Ridehalgh
Patient Experience Facilitator

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