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We kept being told she was fine when she was critically ill

Posted By user93858299

"We kept being told she was fine when she was critically ill"

About: Northern Ireland Ambulance Service / Emergency ambulance response Omagh Primary Care Complex South West Acute Hospital / Emergency Care and Medicine Services

(as a parent/guardian),

My daughter hadn't been well for a day, phoned the doctors who diagnosed her with tonsillitis over the phone and gave her an antibiotic. On Saturday I felt she was drinking too much, rang the doctors back for advice and was told it was normal as she had a sore throat. On Sunday still didn't feel like she was any better, in the middle of the night she woke up and I rang an ambulance which was going to take 30 minutes So took her to Omagh Primary care complex in the early hours of the morning where she was seen by two nurses who had absolutely no manners whatsoever.

She was crying with a pain in her back, I explained to the nurses she was running to the toilet and had vomited, they diagnosed her with a kidney infection without dipping her urine, her colour was scaring the life out of me and her breathing was really bad. The nurse would not take me on at all and kept telling me she was fine. By luck I was still on the phone to the ambulance controller and begged him to send an ambulance out to Omagh for me which I'm so grateful he did. The handover the ambulance got was that my daughter had a UTI and I was hysterical so our trip to SWAH the paramedics did not look at her once and advised her father not to be coming up as she would be home in three hours.

Got to SWAH, both paramedics got out of the ambulance and handed me my daughter to carry in, at this stage she was semi unconscious, and she was laying in my shoulder and her eyes her rolling in her head. I was left sitting at the doors on a chair where I panicked and got up and looked for a nurse. I found a lovely nurse who told me to bring her into a room, she took one look at her seen how sick she was and the next thing the room was full of people. We were then rushed to Resus where the staff and doctors worked on my daughter for over 10 hours to try get her stabilised she was that ill. She was actually dying in front of us. She was then diagnosed straight away with a DKA a new type 1 Diabetic. Her BM was unrecordable. The care she got from the doctors and nurses in SWAH was second to none. I can truly say the people that worked on her that day saved her life, no doubt about it. At that evening at 7pm she was moved to the children's ward and spent a week in hospital. She is now home doing really well thanks to the staff at SWAH. We are so grateful to have her.  

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Responses

Response from Vi Gray, Professional Nursing Support , PCOP, Western Health & Social Care Trust 3 years ago
Vi Gray
Professional Nursing Support , PCOP,
Western Health & Social Care Trust

encourage people to share their experiences of health and social care, what matters to you, what you particularly liked or disliked so that we can share with the relevant department, and staff .

Submitted on 29/10/2020 at 09:16
Published on Care Opinion at 09:36

picture of Vi Gray

Hello user93858299

My name is Vi Gray. Patient & Client Experience, and facilitator for Care Opinion within the WHSCT which has been recently introduced in NI.

Thank you for taking the time to share your family’s experiences which must have been difficult.I am heartened to hear that your daughter is doing well at home.

This has been shared with the Assistant Director Of Nursing for Omagh Primary Care Complex and the South West Acute Hospital.. A member of the team will respond to you

directly following a review of the issues raised.

When people share their experiences it helps us review services where improvements can be made and also to acknowledge the care received when highlighted which is shared with the relevant department and staff.

Best wishes to you and your family

Vi Gray

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Response from Rachel Deane, Equality & PPI Officer, Equality, PPI & Patient Experience, Northern Ireland Ambulance Service 3 years ago
Rachel Deane
Equality & PPI Officer, Equality, PPI & Patient Experience,
Northern Ireland Ambulance Service

Involve you in decisions about your care

Submitted on 30/10/2020 at 16:56
Published on Care Opinion on 02/11/2020 at 12:05

picture of Rachel Deane

My name is Rachel, I am an equality and patience experience facilitator with NIAS. I was sorry to read about your experience and can appreciate that this must have been a very worrying and stressful time for you and your family. I appreciate you taking the time to share your experience with us at such a difficult time and whilst you are coming to terms with your daughter’s diagnosis.

We are determined to learn and improve from people’s stories where our service did not meet their expectations. I hope we are able to rebuild your Trust in our service and I hope we can demonstrate that commitment to you.

I understand that my colleague Amanda has had the opportunity to speak with you and has explained that your story has been shared with the Director for Quality, Safety and Improvement, a member of the Safety, Quality and Improvement team will make contact with you to discuss further.

If you want to discuss this further offline with me you can contact me on careopinon.admin@nias.hscni.net

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