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Care Opinion

My worker at CGL

Posted By Bcro

"My worker at CGL"

About: CGL Nottinghamshire / Bassetlaw & Newark

(as a service user),

I feel my experience with CGL has been awful. I contacted CGL to help with drug addiction and my worker has not been great.

I've made fantastic progress with my addiction and I've about beat it however  that's no thanks to CGL. I felt my worker was rude and effectively calling me a liar to my social worker saying my progress hasn't been proven as well as their entire attitude towards me.

I rang CGL for help and this is how I'm treated. On occasions my worker hasn't even rung me when I'm scheduled in for an appointment. Overall I'm appalled at the attitude CGL has to people seeking help.

Based on my experience I would not advise using this service.

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Responses

Response from Rachel Nicholls, Services Manager, change, grow, live (CGL) New Directions, CGL 3 years ago
We are preparing to make a change
Rachel Nicholls
Services Manager, change, grow, live (CGL) New Directions,
CGL

Submitted on 13/10/2020 at 14:09
Published on Care Opinion at 16:32

Thank you for sharing your story with us. It’s fantastic to hear that you feel you are making great progress with your recovery. I’m sorry that you feel you have had a negative experience working with CGL and would like to understand more about your journey and what you feel we could do to improve our service to you and others. Please contact me at Rachel.Nicholls@cgl.org.uk. where we can discuss this further.

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Response from Rachel Nicholls, Services Manager, change, grow, live (CGL) New Directions, CGL 3 years ago
Rachel Nicholls
Services Manager, change, grow, live (CGL) New Directions,
CGL

Submitted on 12/11/2020 at 14:14
Published on Care Opinion at 14:14

Hi,

We have improved the front of house part of our service so we are hopeful that people can get through to the service quicker. We have recruited more people to join our team to continue to help those that are in service or are joining the service for support.

Again thank you for your feedback.

Thank you

Rachel

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