"Feel too anxious to call"

Awful experience with this practice, been going there my whole life as options are limited. Most recently I wanted to change chemists as my repeat prescription has been messed up so many times with chemist and doctors each blaming each other like children. Called once and receptionist said it was done, no problem. Then the dose on one of my medications had to be changed and the new chemist hadn’t received the new prescription, only been told that the old dose was no longer needed, so I received nothing. Checked with old chemist and they said they didn’t have it so called the practice and oh my god, the attitude I got! From the abrupt “hello” when first answering to the total lack of care or responsibility and just plain rudeness. I am overly polite, sometimes to my detriment but this person made me lose my temper with how seemingly unwilling they were to help me with my issue. I understand that we are in a very difficult and stressful time and I can appreciate the kind of pressure and strain the receptions must be under, but if it affects the duty of care that your practice is supposed to provide then people need to be replaced. Awful.