"Abrupt staff lacking in empathy"

I was incorrectly sign posted to the wrong CMHT branch in a neighbouring borough over at The Mount, Accrington. 

In my attempts to navigate my way around this error I spoke with a member of the team and became quite distressed, stating that I was happy to attend The Mount rather than my nearest clinic if it was going to be more straight forward for me and I stated that I had friends in a similar situation with this postcode error. 

The member of staff I spoke to was very abrupt, accused me of speaking over them several times without the staff member actually letting me finish what I had to say first and then they went on to put the telephone down on me. 

I was left very angry and disappointed and I would suggest that this member of staff would perhaps benefit from some further training as I feel it was very inappropriate to hang up on me; particularly when I wasn't actually getting a chance to finish expressing my points before being acccused of "talking over" the staff member, whom I presume is employed to listen to the service user.