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An unforgettable experience

Story from nhs.uk

"An unforgettable experience"

About: Whipps Cross University Hospital

Public areas and toilets cleaned twice a day, once at weekends. This continues even after accidents

Beds not cleaned between admissions just clean sheets from one in-patient to the next

Canulas fitted into muscle not veins

Four hour response of staff to an emergency call

patients told off for not being given the correct cleaning prior to colonoscopy

Patient incoming video chats broadcast at full volume

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Responses

Response from Whipps Cross University Hospital 3 years ago
Whipps Cross University Hospital

Submitted on 07/10/2020 at 08:49
Published on nhs.uk at 10:06

Dear Anonymous

Thank you for taking time to contact us with your feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to look into the issues you have raised, The findings of our enquiries can be shared with you if you wish. Therefore, we would like to request, that you contact our PALS Team on site with your details and some more information about your experience at Whipps Cross Hospital. You can contact them by email at wxpals.bartshealth@nhs.net or by telephone on 020 8535 6438.

Kind regards

Central Complaints Team

Barts Health NHS Trust

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