"Wonderful staff and experience"

About: Newham General Hospital

I was admitted as early labour in the birthing suite on Tuesday and the staff were very sympathetic and caring of my discomfort - I was progressing very slowly and felt disheartened on arrival. I had a midwife assigned to me and a student midwife who was also on hand to provide support and care. My husband was able to stay with me and the pain relief options were explained to me in detail. I managed to get some rest before things progressed very quickly. I found all staff to be professional and through what can be a very intimidating and daunting experience, I felt as comfortable as I could with everything explained to me clearly and compassionately. Once my baby arrived the midwife took care to check me over and did all the necessary while I enjoyed skin to skin with my baby. I lost a little blood and she helped me physically walk to my room and prepare for a shower. My husband was able to stay with me until I had showered and was comfortable. My baby was a little restless overnight and another student midwife offered to care for her while I rested which I found incredible of her. All in all, i feel the student midwives are an asset to the team and the maternity team as a whole are exactly what you need in the situation, cool calm, compassionate and most importantly caring of each individual and their circumstance.

Thank you to all involved in my care, I know I definitely made the right choice in where I came to have my baby.

Story from nhs.uk


Response from Newham General Hospital 3 weeks ago
Newham General Hospital
Submitted on 05/10/2020 at 07:56
Published on nhs.uk at 14:49

Dear R Ali

Thank you very much for taking the time to write such a positive feedback. We are pleased to read that you received such good person centered care when you attended the birthing suite at Newham General Hospital. We will share your kind words with the Team.

Best wishes to you

Central Complaints Team

Barts Health NHS Trust

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