"Still trying for an appointment"

About: Broomfield Hospital / Accident and emergency Moulsham Lodge Surgery

(as a parent/guardian),

My son was rushed to A&E on Monday as he was shaking uncontrollably with loss of vision and blanking out.   He was kept in most of the night on a drip while they did tests but could find nothing wrong. Although admitted to him that it was strange, they could find nothing wrong so sent him home.

I called the doctors the next day as he is still really ill but a staff member, I felt rudely, advised that they could not speak to me even though my son clearly isn’t well enough to talk and said he has to call.   So I asked the procedure and explained the story and was told no records have been sent from hospital yet so my son would have to call back and that they can’t get me an appointment for him.

Three days later, we were still trying for an appointment. I am worried sick. He is still ill and the school doesn’t want him back until they have an explanation in case it happens at school but my son has now had a call basically saying tests were ok and he sounds ok so they can’t see him but will try to get an appointment next week! He has explained that he really isn’t well but has just been fobbed off. Yet again! ! Not able to get near a doctor. As a parent am worried sick but there is no empathy, no help and don’t know what to do next!

Never known such poor service and this isn’t the first time. It’s such a shame, as if you get to see a doctor they are actually quite nice. I know it’s a difficult time with covid but there still needs to be a better procedure. I tried to call back to complain but was number 42 in the queue!  

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