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Care Opinion

First Class Care

Posted By Sharie Lew

"First Class Care"

About: Queen Margaret Hospital / Clinical Intervention Unit

(as a service user),

Attended Clinical Intervention Unit at Queen Margaret Hospital. I was met by friendly member of staff on arrival to hospital offering hand gel and directions.

 Arrival to unit was greeted by a student nurse who was friendly and informative.
During my time I’m the unit all the staff were so  friendly, knowledgable and professional. Nothing was too much trouble and the staff were well lead. The staff really are an asset to their profession. Having built rapport with their patients made it clear how much their patients are supported,  valued and put at ease.  

The NHS should be proud to have them!

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Responses

Response from Chris McKenna, Medical Director, NHS Fife Board, NHS Fife 3 years ago
Chris McKenna
Medical Director, NHS Fife Board,
NHS Fife

Submitted on 09/10/2020 at 10:04
Published on Care Opinion at 10:04

Dear Sharie Lew

Thank you for taking the time to leave this lovely feedback for our CIU team. I am so pleased to hear that their kind and professional care has made such an impact.

I will ensure that your feedback is shared with them.

Kind regards

Dr Chris McKenna

Medical Director NHS Fife

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Response from Dawn Ireland, Charge Nurse, Clinical Intervention Unit, Queen Margaret Hospital, NHS Fife 3 years ago
Dawn Ireland
Charge Nurse, Clinical Intervention Unit, Queen Margaret Hospital,
NHS Fife

Submitted on 21/10/2020 at 17:11
Published on Care Opinion on 22/10/2020 at 11:27

Dear Sharie

Thank you for such amazing comments and kind words they really are appreciated by all the staff in CIU. We always aim to give high standards of care so to receive such lovely feedback has given us all a moral boost in these difficult Covid times.

Regards

Dawn Ireland

Charge Nurse

CIU QMH

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