"Seizures, Duty of Care?"

About: University Hospital Wishaw / Accident & Emergency

(as a relative),

My daughter woke to her little girl having a seizure (first time, aged 8) in July 2020. Absolutely Terrified she headed into Wishaw A&E dept to be sent home after Her Observations and a BM check was the only tests carried out!

Fast forward to September  the same again.... a seizure at 2230, so off to Wishaw again to be left in A &E until 3 am roughly, again only Observations and BM check. 

Next day another Seizure, back to WGH... same again only Obs and BM check. 

My daughter was told if shes coming out of the seizure  just phone the clinic to get her appointment moved up quicker and if Shes NOT , i.e. a medical emergency to get to A &E. She wasn't told to Phone 999...just to get to A&E.... how does one Get to a&e with a child having a seizure?. 😡

Sunday morning another seizure

Again today so off to QEUH to see if something can be done there...

Long story but the Consultant called my daughter by the time she got home 30mins apologising  for the treament  her and my grandaughter recieved. 

Absolutely Disgusting  that a child thats having SEIZURES isnt referred onto the paediatrician  on the first visit! 

Staff at any A&E department have a duty of care to their patients. This was not carried out as it should have been.

Totally Disgusted. 

Concerned grandmother and Nurse

Responses

Response from Faith McCrea, Service Manager, Emergency & Medical Services, University Hospital Wishaw, NHS Lanarkshire 2 weeks ago
Faith McCrea
Service Manager, Emergency & Medical Services, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 05/10/2020 at 14:31
Published on Care Opinion at 14:31


picture of Faith McCrea

Dear Worried Sick granny

I am sorry to hear of your daughters experience attending our Emergency Department here at University Hospital Wishaw and the concerns that you have shared in relation to your Granddaughters’ diagnosis and management.

Further information would be helpful to be able to review your Granddaughters emergency attendance and be able to feedback to you and I would appreciate if you or your daughter could contact Yvonne Ross our Patient Affairs Manager on 01698 366558. This will allow us to review, feedback, take any required action as well as take any appropriate learning.

I indeed hope your Granddaughters health is improving

Kind Regards

Faith

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