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"A telephone appointment!"

About: Calder Community Practice Yorkshire Ambulance Service NHS Trust / NHS 111

(as a parent/guardian),

So today I called NHS 111 due to my daughter’s temperature being at 39.1 they then told me that they had be an appointment booked for a doctor to call me back within 2 hours, now 2 hours have passed and when I’m ringing the surgery it goes to voicemail. 

Now we are talking about a 7 year old child, I’m absolutely gobsmacked I can’t get hold of the surgery I mean how disgusting is that. 

I think it’s about time this surgery pulled their finger out and started doing their jobs properly! 

Looks like a trip to A&E! 

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Responses

Response from Jacqueline Taylor, Patient Relations Manager, Patient Relations, Yorkshire Ambulance Service NHS Trust nearly 2 years ago
Jacqueline Taylor
Patient Relations Manager, Patient Relations,
Yorkshire Ambulance Service NHS Trust
Submitted on 02/10/2020 at 09:44
Published on Care Opinion at 09:44


Thank you for posting your experience of using our Integrated Urgent Care service NHS 111 on the Care Opinion Website. We do hope your daughter's health improves quickly following what must have been quite a scare.

I am sorry to read that the appointment booked by our staff within NSH 111 wasn't kept. We'd like to look into this further for you, to trace the call and understand what happened. If you haven't already contacted us and you would like us to look into this matter further for you, please contact us on the details below where we would be happy to investigate this issue further.

NHS 111 Governance Details:
Telephone - 0333 130 0549 (option 2)
Email – oneoneoneyas.feedback@nhs.net

Yorkshire Ambulance Service,
Springhill,
Brindley Way,
Wakefield 41 Business Park,
Wakefield,
WF2 0XQ.

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