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Care Opinion

First class support from Home First, Hawick

Posted By firees55

"First class support from Home First, Hawick"

About: Borders Community Services / Hospital to home service Borders General Hospital / Borders Macmillan Centre

(as a service user),

The superb team from Home First came in with care for my husband who has a terminal brain tumour and is now receiving palliative care. Every single carer has been professional, skilled and spent time getting to know us and understand our needs. They have cared for both of us in very challenging circumstances. This is an excellent support for families in similar situations.  

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Responses

Response from Caroline Burgess, Specialist Nurse, Sexual Health Services, NHS Borders 3 years ago
Caroline Burgess
Specialist Nurse, Sexual Health Services,
NHS Borders

Submitted on 02/10/2020 at 10:18
Published on Care Opinion at 10:18

Thank you for sharing your experience of the Home First team. All the team work extremely hard to provide a person centered service to their patients and families and are very proud of the care they provide. I will ensure that the team are advised of your feedback and wish you well during this difficult time.

Kind regards

Caroline Burgess

Clinical Nurse Manager

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Response from Alison Forster, Interim Clinical Nurse Manager, NHS Borders 3 years ago
Alison Forster
Interim Clinical Nurse Manager,
NHS Borders

Submitted on 02/10/2020 at 10:24
Published on Care Opinion at 10:24

First class support from Home First, Hawick | Care Opinion

Dear firees55

Thank you so much for taking the time to share your feedback and thoughts regarding our service. I appreciate this is an extremely difficult time for you as a family. The Team take great pride in the support that they can provide in these circumstances.

I will share your kind words widely with the Team. Please don't hesitate to ask the staff if you feel you require any additional support or indeed please feel free to contact me direct if I can be of any assistance

Kind regards

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